Role: Administrative / Jr Tech Support
Location: hybrid - 4 days remote, 1 day in office per week
Duration: 12 month contract to hire
Pay rate: $20 - $24/hr
Required Skills & Experience
-Local to Phoenix
-Previous administrative or customer service experience
-Very detail oriented and organized
-Preferably 1+ years work experience in remote troubleshooting skills
-General understanding of computer systems
Nice to Have Skills & Experience
-Any network support experience
-Experience working in a ticketing system
Job Description
We are looking to hire a Jr Technical/Administrative resource for a contract-to-hire position for our client in Northwest Mesa. This role asks that our contractors be onsite 1 day/week. This is a mix of administrative skills and entry level IT support.
The first 12 months of the role will be much heavier on the administrative side of the role.
-Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s)
-Manage and correlate multiple events to a single incident
-Work with multiple internal and external teams to restore service in a timely manner
-Communicate with customers and internal teams throughout an incident/repair
-Provide expert work order management through driving, following up and closure of assigned trouble tickets.
-Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's
-Ability to work in a fast-paced operational environment
-Able to recognize issues/defects that will impact implementation and monitoring
-Make recommendations based on customer expectations
-Effectively manage customer expectations (status and clear description of activities)
-Ability to work independently with minimal supervision
-Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
-Ability to learn in an 'on-the-job' training environment
-Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
